Why can't I see the recovery code I created previously when I choose the Recovery code option in Settings?

We do not store any of your generated recovery codes, and so we cannot show you a previously generated one. If you have lost access to a previously generated recovery code you can simply create a new one. The previously generated recovery code will be invalidated. Don’t forget to save your new recovery code securely, and in a place where you will remember 🙂

What happens if I cannot locate my stored recovery code?

What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID? 

Midy provides confirmation if your age does, or does not, fall in the requested age category. Midy does not share your actual age or date of birth, thereby maintaining privacy at each step of the process.

What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID? 

To ensure you are using your latest document, the old Verified ID will need to be deleted from Midy and the new document will need to be verified.  

What should I do if my identity verification fails?

You may be prompted to start your identity document verification again if the process failed. Be sure to follow real-time instructions to take a good quality image of your document, and to ensure you perform the movements requested during photo capture to ensure the quality of your ID images and video selfie are sufficient.