Support
Support
Get the answers to all your questions about how to set up and use Midy.
About Midy
- What is Midy?
- What are the benefits of Midy?
- What are the key features of Midy?
- What is a Midy "Verified ID"?
- What languages are supported?
- When will Midy be available in other geographies?
- Why do I need identity verification?
- How much does Midy cost?
- What age verification checks are available via Midy?
- What does linking of Midy across devices mean?
- What is a recovery code?
Setup and access
- How do I download the Midy app?
- How do I set Midy up?
- How do I update my personal information in the Midy app?
- Why no passwords, and what is a passkey anyway?
- What happens if my device passcode is removed?
- How do I change my sign-up details?
- What happens if I lose access to Midy (e.g., delete my Midy app, or lose access to or replace my device)?
- How to review all linked devices and revoke access?
Using Midy
- How do I verify an identity document?
- How do I view a previously verified document?
- Can I load the same document more than once into my wallet?
- How can I see my activity history in Midy?
- How to link a new device to an existing Midy account?
- How do I generate and use a recovery code?
- What happens when I verify a new document on one of my linked devices?
- When should I link a device to my Midy account and when should I recover access to my Midy account?
- Does Midy work for expired documents?
Troubleshooting
- Why can't I see the recovery code I created previously when I choose the Recovery code option in Settings?
- What happens if I cannot locate my stored recovery code?
- What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID?
- What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID?
- What should I do if my identity verification fails?