Support
- My privacy
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About Midy
- What is Midy?
- What are the benefits of Midy?
- What are the key features of Midy?
- What is a Midy "Verified ID"?
- What languages are supported?
- When will Midy be available in other geographies?
- Why do I need identity verification?
- How much does Midy cost?
- What age verification checks are available via Midy?
- What does linking of Midy across devices mean?
- What is a recovery code?
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Setup and access
- How do I download the Midy app?
- How do I set Midy up?
- How do I update my personal information in the Midy app?
- Why no passwords, and what is a passkey anyway?
- What happens if my device passcode is removed?
- How do I change my sign-up details?
- What happens if I lose access to Midy (e.g., delete my Midy app, or lose access to or replace my device)?
- How to review all linked devices and revoke access?
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Using Midy
- How do I verify an identity document?
- How do I view a previously verified document?
- Can I load the same document more than once into my wallet?
- How can I see my activity history in Midy?
- How to link a new device to an existing Midy account?
- How do I generate and use a recovery code?
- What happens when I verify a new document on one of my linked devices?
- When should I link a device to my Midy account and when should I recover access to my Midy account?
- Does Midy work for expired documents?
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Troubleshooting
- Why can't I see the recovery code I created previously when I choose the Recovery code option in Settings?
- What happens if I cannot locate my stored recovery code?
- What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID?
- What happens if I lose my identity document (or if it gets stolen) and I receive a replacement ID?
- What should I do if my identity verification fails?
- My data
What is Midy’s data retention and privacy policy?
You can access Midy’s privacy policy here: midy.com/privacy-policy.
What happens if someone gains access to my email? Can they access my Midy?
Access to your email is not sufficient to gain access to your information in Midy. Midy is also protected with local device authentication and passkey – so access to your data on a specific device is protected with your face, fingerprint, PIN or pattern. We recommend you set up Midy with biometric access (face or fingerprint). Access to your email alone is also not sufficient to recover or link access to your Midy account to a new device – either a recovery code, or another linked device (protected with local device authentication and passkey) is required.
Need more help?
If you have any questions that aren’t answered above, please get in touch.
Contact us